Privacy Policy

1.Introduction

This Privacy Policy ("Policy") is published by ab11 ("we", "us", "our") and applies to all users ("you", "Player", "User") of the ab11 website accessible at ab11.ws and any associated mobile or browser-based interfaces, features, or services. This Policy describes the categories of personal information we collect, the purposes for which we use that information, the circumstances in which we may share it with third parties, and the rights available to you in relation to your personal data.

By registering an account on ab11 or by continuing to access or use the Platform after this Policy has been published, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you must not register an account or continue using the Platform.

2.Personal Data We Collect

ab11 collects personal information in the following categories. We collect only the data that is necessary for the purposes described in this Policy and do not collect sensitive personal categories (such as racial origin, religious beliefs, or biometric data) unless required by law:

• Identity Data

  Full name, date of birth, and gender as provided at registration. This data is used to verify your identity, confirm minimum age eligibility (21+), and fulfil our KYC obligations.

• Contact Data

  Mobile phone number and email address provided at registration or updated in your account profile. Used for account authentication, security notifications, support communications, and opt-in promotional messages.

• Financial Data

  Deposit and withdrawal transaction records, payment method references (e.g. the registered bKash or Nagad account number associated with your ab11 account), and account balance history. Full payment credentials are never stored directly by ab11 — these are handled by the relevant payment provider.

• Technical and Usage Data

  IP address, device type, browser type and version, operating system, referring URL, pages visited, session duration, and interaction logs. This data is collected automatically when you use the Platform and is used for security monitoring, fraud detection, and service improvement.

• KYC Verification Documents

  Government-issued photo identification (e.g. National ID Card, passport) and, where required, proof of address documents submitted during the identity verification process. These documents are retained only for as long as legally required and are stored with strict access controls.

3.How We Use Your Personal Data

ab11 uses the personal data it collects strictly for the following purposes. We do not use your data for any purpose that is incompatible with the purposes listed here without first obtaining your explicit consent:

• To register and manage your ab11 account, including verifying your identity, processing deposits and withdrawals, and maintaining accurate account records.
• To deliver and improve the Platform's products and services, including cricket betting, live casino games, slots, crash games, and other gaming products offered by ab11.
• To conduct identity and age verification (KYC) and anti-money laundering (AML) checks as required by applicable law and our internal compliance programme.
• To detect and prevent fraud, cheating, collusion, bonus abuse, money laundering, and other prohibited activities on the Platform, including through automated monitoring systems.
• To send you transactional and service communications — for example, deposit confirmations, withdrawal updates, security alerts, and account status notifications. These communications are non-promotional and cannot be opted out of while your account is active.
• To send you marketing and promotional communications, including bonus offers, tournament announcements, and seasonal promotions — only where you have opted in to receive such communications. You may withdraw this consent at any time by contacting support.

4.Legal Basis for Processing

ab11 processes your personal data on the following legal bases:

• Contractual necessity: Processing that is required to perform the contract between you and ab11 (i.e. the Terms and Conditions), including account management, payment processing, and the provision of gaming services.
• Legal obligation: Processing required to comply with applicable laws, including KYC, AML, and age-verification requirements imposed by Bangladeshi law or any applicable regulatory framework.
• Legitimate interests: Processing for ab11's legitimate business interests — specifically fraud prevention, platform security, responsible gaming monitoring, and internal analytics — where those interests are not overridden by your fundamental privacy rights.
• Consent: Processing for direct marketing and promotional communications where you have given explicit, freely-given consent. You may withdraw this consent at any time without affecting the lawfulness of any processing that took place before withdrawal.

5.Data Sharing and Third Parties

ab11 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We may share your data with third parties only in the following limited circumstances:

• Payment service providers: We share necessary financial data (such as your registered mobile wallet number and transaction reference) with bKash, Nagad, Rocket, Upay, and other payment processors strictly for the purpose of processing your deposits and withdrawals. These providers are contractually bound to use your data only for payment processing and to maintain equivalent data protection standards.
• Game and platform technology providers: Game studios such as Pragmatic Play, Evolution Gaming, and other certified providers may receive pseudonymised technical data (such as a session token or game round identifier) to facilitate game delivery, RNG certification, and dispute resolution. These providers do not receive your identity or financial data.
• Law enforcement and regulatory bodies: ab11 may disclose your personal data to competent government authorities, law enforcement agencies, financial intelligence units, or courts where required to do so by applicable Bangladeshi law, court order, or other binding legal process.
• Business transfers: In the event of a merger, acquisition, or sale of assets involving ab11, your personal data may be transferred to the acquiring entity as part of the transaction, subject to equivalent privacy protections.

6.Payment Data and Financial Security

ab11 processes all financial transactions in Bangladeshi Taka (৳) using approved local payment methods including bKash, Nagad, Rocket, and Upay. When you initiate a deposit or withdrawal, you are redirected to or interact directly with the relevant payment provider's secure interface. ab11 does not directly store full payment credentials such as mobile wallet PINs or bank account passwords — these remain exclusively within the payment provider's secure environment.

Transaction records — including deposit amounts, withdrawal amounts, dates, and payment method references — are retained by ab11 for a minimum of five years following account closure, as required by applicable financial record-keeping obligations. These records are maintained securely and are accessible only to authorised ab11 personnel and, where legally required, to competent regulatory or law enforcement authorities.

7.Cookies and Tracking Technologies

ab11 uses cookies and similar tracking technologies on the Platform. Cookies are small text files placed on your device that help the Platform function correctly and allow us to understand how users interact with our site. We use the following categories of cookies:

• Strictly Necessary Cookies

  These cookies are essential for the Platform to function. They manage your login session, maintain your account state between pages, and support security features such as CSRF protection. These cookies cannot be disabled without breaking the Platform's core functionality.

• Performance and Analytics Cookies

  These cookies collect anonymised or pseudonymised data about how users interact with the Platform — for example, which pages are visited most frequently, how long sessions last, and which features are used. This data helps us improve the Platform's performance and user experience. These cookies do not identify you personally.

• Functionality Cookies

  These cookies remember your preferences — such as your preferred language version of the site — so that the Platform can provide a more personalised experience on your next visit. They do not track your activity across other websites.

Most modern browsers allow you to control cookie preferences through your browser settings, including blocking or deleting cookies. Please note that disabling certain cookies may affect the functionality of the Platform, including your ability to log in and access your account.

8.Data Retention

ab11 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account data (identity, contact, and profile information) is retained for the duration of your active account and for a minimum of five years following permanent account closure, in compliance with applicable financial record-keeping requirements.
• KYC verification documents are retained for a minimum of five years following account closure. Where a longer retention period is mandated by applicable Bangladeshi AML or financial regulation, ab11 will retain documents for the legally mandated period.
• Technical and usage logs (IP addresses, session logs, device data) are retained for up to 12 months from the date of collection for security monitoring and fraud detection purposes, after which they are deleted or fully anonymised.

9.Your Data Protection Rights

You have the following rights in relation to the personal data that ab11 holds about you. To exercise any of these rights, please contact ab11 support using the email address provided in Section 13 of this Policy. We will respond to all legitimate requests within a reasonable timeframe and in accordance with applicable data protection law:

• Right of access: You have the right to request a copy of the personal data that ab11 holds about you, along with information about how that data is being used and with whom it has been shared.
• Right of rectification: You have the right to request that ab11 corrects any inaccurate or incomplete personal data we hold about you. You may also update certain profile details directly through your account settings.
• Right of erasure: You have the right to request that ab11 deletes your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for continued processing. This right is subject to overriding legal retention obligations described in Section 8.
• Right to restrict processing: You have the right to request that ab11 restricts the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to withdraw consent: Where ab11 processes your personal data on the basis of your consent (specifically for direct marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

10.Data Security

ab11 implements appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. These measures include SSL encryption for all data in transit between your device and our servers, access controls limiting personal data access to authorised personnel only, regular security assessments of our platform infrastructure, and secure disposal of data that is no longer required.

While ab11 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security against all possible threats. You are also responsible for maintaining the security of your own account credentials. If you suspect that your account has been accessed without your authorisation, please contact ab11 support immediately using the contact details in Section 13.

11.Children's Privacy

ab11 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a person under 21 has registered on ab11, please notify us immediately using the contact details provided in Section 13.

12.Changes to This Privacy Policy

ab11 reserves the right to update or replace this Privacy Policy at any time. When we make changes to this Policy, we will publish the revised version on this page with an updated effective date. Where we consider a change to be material — for example, a change to the categories of data we collect or a new category of third party with whom we share data — we will use reasonable efforts to notify affected users via their registered contact details prior to the change taking effect.

Your continued use of the ab11 Platform after any update to this Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically so that you remain informed about how ab11 protects your personal data and what your rights are.

13.Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that ab11 holds about you, please contact the ab11 data support team using the email address below. We aim to respond to all privacy-related enquiries within 5 business days.